Robotic Process Automation, or RPA, can simply assist both wholesales and retailers in being more efficient, whilst proving a better customer experience for their clients.
Automation drives down costs in the whole value chain within Retail and Wholesale – from procurement to inventory management to sales and distribution. Retailers, distributors and wholesalers gain competitive advantage when RPA increases efficiency while improving and speeding up service.
RPA in eCommerce answers to increasing customer-centricity and efficiency requirements, directly enhancing customer experience. Payment processing, customer support, ERP and Logistics management all benefit from the quality improvements, speed and better data management that RPA yields.
Benefits of RPA in Retail and Wholesale
Enhance Customer Experience
Robots permit quicker response to customer requests and better management of customer data.
Increase speed and productivity
RPA speeds up processes and increases efficiency by removing manual work.
Improve Data Quality
Quality and accuracy are improved when data is updated faster and error-free.
Higher Cost Saving
RPA creates immediate direct cost savings and RPA investment's payback time is usually a few months.
RPA use cases in Retail and Wholesale
Sales process (sales history, new orders, order confirmations, changes in orders)
Updating price catalogues & product information
Sales analytics (audits with real-time data)
Agency agreement (discounts, payment conditions)
RPA use cases per function area
Processing orders, returns & reclamations
Customer communication and social media
Processing service requests
Finance and Accounting
Supply Chain and Logistics
Inventory management & Stock availability
Delivery management & tracking
Supply & demand planning
If you have a RPA query or would like to understand how your organisation could benefit from this exciting technology, please reach out and contact us.