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Banking is often the leader in technological innovation and as such were the first industry to truly adopt RPA. Here are 5 use cases where RPA plays a critical part in banking:

  1. Improves the exchange rate of ATM data

  2. Streamlines Account Creation

  3. Detects Financial Crime

  4. Avoid revenue loss and improve dispute resolutions

  5. Verify Loan application documents


Behind banking insurance has been the fastest growing adopter of RPA technology. This is simply due to the number of repetitive processes that occur within day to day operations. The 5 top use cases for RPA in insurance are:

  1. Automated Data Entry

  2. Customer Onboarding

  3. Underwriting and Pricing

  4. Creation of Smart Proposals

  5. Processing of Claims



With the increasing reliance on technology within medicine, digitisation has become a must. This brings with it high-volume monotonous back-end processes that can be solved through RPA. Here are the top 5 use cases within healthcare:

  1. Patient appointment scheduling

  2. Streamlining Account Settlement

  3. Insurance Claim Management

  4. Improvement of treatment cycles

  5. Managing Population Health systems


With the increasing complexity of every industry, retail is facing a challenge because of changing customer demands and growing requirements of high user satisfaction. However, RPA can curb that challenge by automating processes within the following areas:

  1. Analysis of Sales in real time

  2. Customer Support & Call Center

  3. Work Order Management

  4. Returns Processing

  5. Store planning & Inventory Management



Since Logistics and Supply Chain mostly consist of back-office operations, which are monotonous, repetitive and prone to mechanical accidental human-like mistakes, it can lead to inefficiency and productivity loss. Enter RPA. A tool that can be used to streamline the following processes:

  1. Shipment scheduling & Tracking

  2. Increasing the speed of Invoicing

  3. Inventory Tracking

  4. Email Communications

  5. Integration with 3rd party system and tools without API requirements


Manufacturing companies are changing their production unit from human resources to physical industry robots for their products to assemble, checking the quality and packing it. Though these robots help to repair the assembly line, the manufacturing companies are still struggling to manage their operational processes and back-office work. However, RPA can assist in the following areas:

  1. Accuracy in Bill of Materials

  2. Administration & Reporting

  3. Logistics Data Automation

  4. Customer Support & Service Desk

  5. Regulatory Compliance




USA and UK are some of the pioneers in taking this step towards a faster and efficient future through RPA. With the help of RPA, UK’ HMRC has sped processes by 4 to 6 times the original process time, cut costs by 80% and reduced call times by 40% with just implementing 56 bots which handle more than 15 million transactions between them. So where are the efficiencies?

  1. Handling of Document & Resident Validation

  2. Reconciliation & Reporting

  3. Form Processing

  4. Financial Management & Audit Trail

  5. Efficiently scale with growing public demands


The high reliability and accuracy of process outcomes is a must for telecommunication companies that wish to boost their customer service. And this is not easily achievable, taking into consideration typical preconditions of task fulfillment. Moreover, telecom providers have to be ready to cope with increased service demands whenever the need arises. So where can RPA assist telecom organisations:

  1. Periodic report preparation and dissemination

  2. Reducing manual sales order processing effort

  3. Competitor price tracking

  4. Raising Customer Satisfaction Scores

  5. Responding to partner queries



Whether you are running an outsourced accounting practice or are in the finance and accounting department, it's your job to ensure strategic budget planning with comprehensive fiscal analysis. All while balancing the day-to-day tasks like managing payroll and billing. A great RPA solution will not only streamline your most tedious, repetitive, and manual processes but will also integrate with your mission-critical business application such as:

  1. Financial Review Preparation

  2. Accounts Receivable & Payable

  3. Bank Reconciliations

  4. Raising Customer Satisfaction Scores

  5. Financial Planning and Analysis