Conversational AI Voice Technology
Conversational AI Self-Service solution includes everything an enterprise needs to address their omni-channel CX strategy, with impressive cost-savings and improved CX across voice and digital channels. Our solution provides a seamless human-like conversational experience for self-service across all channels.
Omni-channel Conversational Platform
The tool can interact with users via Speech, Text, or GUI input; inbound and outbound from the IVR, Web-Chat or even from any enabled Mobile application, delivering true continuity for seamless cross-channel service in the form.
The tool is able to understand customer requests and intents with human-like accuracy. Because the engine is context aware and retains memory, it is capable of running entire end-to-end conversations with customers.
This all with real time monitoring
The tool currently recognises 21 languages including English (US, Canada, UK, & South Africa), Spanish, Russian, Polish, Kazakh, Ukrainian and Greek. We are able to achieve Word Error Rates of less than half of legacy incumbent providers.
For all primary languages the tool offers adapted acoustic and language models that cover the accent and dialectic variations within the country. This means that it can understand strong accents, slang and ethnic vocabulary that made companies nervous about new speech technologies
If the language is not there we will develop it within only 2 months...
Customers speak freely in a natural language conversation and our technology will be able to identify their biometric voice print to authenticate them. This feature ensures:
No need for active authentication
Integrates biometrics and security questions
No need for special passphrases
This all results in a happier customer as less time is spent on each phone call
Anti-fraud measures are built into the tool allowing the tool to challenge callers with additional security questions up and above the biometric voiceprint score. Additionally, the anti-fraud features include:
Call Audio and Telephony Analysis
Hand crafted MO analysis
Device type analysis
Credit Card profiling& scoring
Support for Caller ID whitelist and blacklist